Phone Number
03-1234-5678
Hi@taby.com
Office
2F, 3-12-8 Yanaka, Taito-ku Tokyo 110-0001, Japan
Questions about a tour, a date that isn't shown, or a group of more than six — send a message and we'll reply within 24 hours.
Frequently
Asked
Questions
How many people can join?
From one to six. Each tour shows its maximum group size, and the night drive takes up to three guests per car.
How does pricing work?
Prices are per person, in three tiers: solo, couple, and group of 3–6. The bigger the group, the lower the price per person.
When is my booking confirmed?
As soon as payment is complete. Slots are first come, first served, so we can't hold a date without payment.
Can I book a date that isn't shown?
Yes. Send us a message and we'll check our guides' schedules.
Can the tour be in Japanese?
Yes. Every tour runs in Japanese or English — choose when you book.
What happens if it rains?
Most tours run in light rain. For Okutama and the night drive, we move the date or refund you if the weather isn't safe.
What is your cancellation policy?
Cancel up to 72 hours before your tour for a full refund. Between 72 and 24 hours before, we refund 50%. Within 24 hours of the start, or if you don’t show up, the payment can’t be refunded. You can move your date once for free up to 72 hours before. If we cancel because of weather or safety, you choose a new date or a full refund.